National Do Not Call Registry FAQs (2023)

Table of Contents
Adding Your Number to the Registry How do I add my number to the Registry? How long will it take for sales calls to stop? Will my registration expire? Can I add my cell phone number to the Do Not Call Registry? What the Registry Doesn’t Do Will the Registry stop all unwanted calls? Can a company still call me with a sales pitch? Are any other types of calls still allowed under FTC rules if I’m on the Registry? What about robocalls? Report Unwanted Calls Where can I report an unwanted call? Should I expect to hear back from the FTC? What’s the penalty for companies that illegally call numbers on the Registry? The number from my caller ID was faked. Why should I report it? What is the FTC doing to stop illegal calls? What do businesses and sellers need to know? Registration Questions Are cell phones treated differently than home phones on the Do Not Call Registry? Someone called and offered to put my name on the Registry. Should I let them? What happens if I register more than one number online? Can I register my business phone number or a fax number? Can I take my number off the Registry? If I register, how will the FTC use my information? When I called to register, a message said my number could not be verified. What should I do? When I called to register, a message said the number I was calling from did not match the number I entered. What should I do? I moved and got a new phone number. Do I need to register the new number? Do I need to take my old phone number off the list when I get a new number? What happens if my phone number is disconnected but then reconnected? If my area code changes or splits, do I need to register my number again? Where can I get more information? Other Telemarketing Rules Are there other rules telemarketers have to follow? FAQs Videos

The National Do Not Call Registry was created to stop unwanted sales calls. It’s free to register your home or cell phone number. If you’ve already added your phone number to the Do Not Call Registry and are still getting a lot of unwanted calls, odds are the calls are from scammers. Read about blocking unwanted calls to find out what to do about them. If you answer one of these calls, hang up and report the call to the FTC.

  • Adding Your Number to the Registry
  • What the Registry Doesn’t Do
  • Report Unwanted Calls
  • Registration Questions
  • Other Telemarketing Rules

Adding Your Number to the Registry

How do I add my number to the Registry?

Go to DoNotCall.gov or call 1-888-382-1222 (TTY: 1-866-290-4236) from the phone you want to register. It’s free.

If you register your number at DoNotCall.gov, you’ll get an email with a link you need to click on within 72 hours to complete your registration.

How long will it take for sales calls to stop?

Your phone number should show up on the Registry the next day, but it can take up to 31 days for sales calls to stop. You can check whether your number is on the Registry at DoNotCall.gov or by calling 1-888-382-1222 from the number you want to verify.

Will my registration expire?

No, your registration will never expire. The FTC will only remove your number from the Registry if it’s disconnected and reassigned, or if you ask to remove it.

Can I add my cell phone number to the Do Not Call Registry?

Yes.

What the Registry Doesn’t Do

Will the Registry stop all unwanted calls?

No. The Do Not Call Registry stops sales calls from real companies. The Registry is a list that tells telemarketers what numbers not to call. The FTC does not and cannot block calls. The Registry can’t stop calls from scammers who ignore the Registry.

(Video) Still getting unwanted calls after registering with the Do Not Call list? Here's why

One reason people get a lot of unwanted calls is because it’s easy and cheap for scammers to call people anywhere in the world. To get fewer unwanted calls, look into blocking unwanted calls. There are different call-blocking and call-labeling options for cell phones, traditional landlines, and home phones that make calls over the internet (VoIP).

You can find a list of some call-blocking and call-labeling apps for cell phones at ctia.org, a website for the U.S. wireless communications industry. For company-specific information about blocking calls on landlines and phones that use the internet, go to the FCC’s Call Blocking Resources.

Can a company still call me with a sales pitch?

Companies can call you if you’ve recently done business with them, or if you’ve given them written permission to call. But if you ask them not to call you, they have to stop. Be sure to write down the date you asked them to stop.

Are any other types of calls still allowed under FTC rules if I’m on the Registry?

The rules allow

  • political calls
  • charitable calls
  • debt collection calls
  • purely informational calls
  • surveys

But these calls can’t also include a sales pitch.

What about robocalls?

If a robocall — a call that plays a recorded message — is selling something, it’s illegal unless the company trying to sell you something got written permission, directly from you, to call you that way.

So if you haven’t given the company permission, and the robocall isn’t purely informational — like your cable company confirming a service appointment — there’s a good chance it’s a scam. At the very least, it’s from a company you don’t want to do business with.

If you get an illegal robocall, hang up. Don’t press buttons to be taken off a call list or to talk to a live person. It might lead to more unwanted calls. Instead, report it to the FTC.

Learn more about robocalls at ftc.gov/robocalls.

Report Unwanted Calls

Where can I report an unwanted call?

If you didn’t lose money and just want to report a call, you can use the streamlined reporting form at DoNotCall.gov.

(Video) How to sign up for the Do Not Call Registry

If you’ve lost money to a phone scam, or if you have information about the company or scammer who called you, report it at ReportFraud.ftc.gov.

Report the number that received the call, the number that appears on your caller ID — even if you think it might be spoofed or faked — and any number you’re told to call back. Also report the exact date and time of the call, if you’re able to.

Should I expect to hear back from the FTC?

The FTC gets millions of reports each year, so we can’t respond to each one. But your report matters. The FTC and other law enforcement agencies analyze reports to identify and take action against the people responsible for illegal calls and scams.

The FTC also takes the phone numbers that you report called you and releases them each business day to help telecommunications carriers and other industry partners that are working on call-blocking and call-labeling solutions.

What’s the penalty for companies that illegally call numbers on the Registry?

Companies that illegally call numbers on the National Do Not Call Registry or place an illegal robocall can currently be fined up to $43,792 per call.

The number from my caller ID was faked. Why should I report it?

Technology has made it easy for scammers to fake or “spoof” caller ID information, so the number you’re reporting might not be the caller’s real number. But sometimes, the FTC and other law enforcement agencies can still trace the call based on the information you give. Your report also helps because the FTC analyzes report data and trends to identify illegal callers based on calling patterns. We also use additional information you report, like any number you’re told to call back, to track down scammers. Learn more about common phone scams.

To get fewer unwanted calls, look into call-blocking and call-labeling solutions.

What is the FTC doing to stop illegal calls?

The FTC has sued hundreds of companies and people responsible for unwanted calls, and has forced telemarketers making illegal calls to pay more than $290 million dollars in judgments. The FTC also brings enforcement actions against robocallers and has already stopped people responsible for billions of robocalls. You can read about recent FTC cases and other robocall-related actions in the FTC’s press releases.

The FTC continues to work with other law enforcement agencies and encourages industry efforts to combat robocalls and caller ID spoofing. The FTC has led initiatives to develop technology-based solutions, including a series of robocall contests that challenged tech experts to design tools that block robocalls and help investigators track down and stop robocallers.

What do businesses and sellers need to know?

Generally speaking, telemarketers who sell goods and services must download the Registry and remove numbers listed on the Registry from their calling lists. Businesses and organizations must register with the FTC before they are allowed to access the Registry. It’s illegal for anyone to use the Registry for any purpose other than preventing telemarketing calls to the telephone numbers on the Registry. Read the FTC’s Q&A for telemarketers and sellers.

(Video) The Do Not Call Registry and the Rules for Telemarketers

Registration Questions

Are cell phones treated differently than home phones on the Do Not Call Registry?

No. You register a cell phone number the same way you do any other number. There’s no difference between cell phone and home phone numbers once they’re listed on the Do Not Call Registry.

Someone called and offered to put my name on the Registry. Should I let them?

No. It’s free and easy to register yourself at DoNotCall.gov or by calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236).

What happens if I register more than one number online?

You will get an email for each number you register online. You must open each email and click on the link in it within 72 hours to register each number.

You can register up to three numbers at a time online. To register more phone numbers, just go through the registration process again. If you want to register your number by calling the toll-free number, you’ll have to call from each phone number you want to register.

Can I register my business phone number or a fax number?

The Registry is for personal phone numbers. Business phone numbers and fax lines are not covered.

Can I take my number off the Registry?

Yes. You can remove your number by calling 1-888-382-1222 from the phone you want to remove. Your number will be off the Registry the next day. Companies have to update their telemarketing lists within 31 days.

If I register, how will the FTC use my information?

The FTC stores your phone number so telemarketers can remove it from their call lists. If you register at DoNotCall.gov, we also collect your email address to confirm your registration. We store your email address securely, separate from your phone number, and never share it with telemarketers.

For more information about the privacy of your information, please see the FTC privacy policy.

When I called to register, a message said my number could not be verified. What should I do?

If the automated phone system can’t verify your number, you’ll need to register at DoNotCall.gov.

When I called to register, a message said the number I was calling from did not match the number I entered. What should I do?

To register, you must call from the phone you want to register. People in certain communities — such as senior living centers — have phone numbers that are hidden and can’t be verified by the FTC’s automated system. If that’s the case, you’ll need to register at DoNotCall.gov.

(Video) How to Add your Phone Number to the FTC National Do Not Contact List

I moved and got a new phone number. Do I need to register the new number?

Yes.

Do I need to take my old phone number off the list when I get a new number?

No. The system removes numbers automatically when they’re disconnected and reassigned.

What happens if my phone number is disconnected but then reconnected?

If your number is disconnected and then reconnected, you might need to register your number again. You can verify that your number is on the Registry at DoNotCall.gov or by calling 1-888-382-1222.

If my area code changes or splits, do I need to register my number again?

If phone companies change your three-digit area code, you don’t have to register your number again. Your new number will be registered for you during the 90-day period when both the old and new area codes work.

Where can I get more information?

If you have questions or complaints about the Do Not Call Registry, please contact the FTC by email at crcforward@donotcall.gov.

Other Telemarketing Rules

Are there other rules telemarketers have to follow?

Yes, telemarketers have other rules they must follow under the Telemarketing Sales Rule.

What telemarketers can’t do

Telemarketers

  • can’t call before 8 a.m. or after 9 p.m. in your local time
  • can’t be deceptive or abusive or lie about any terms of their offer
  • can’t ask you to pay
    • with a cash-to-cash wire transfer (ex. Western Union and MoneyGram)
    • by giving the PIN from a cash reload card (ex. MoneyPak and Vanilla Reload)
    • by asking for your bank account information to create a type of check that you never see or sign, called a “remotely created payment order”

What telemarketers can do

Telemarketers

(Video) national do not call registry 😱😨 #shorts #anubhavkfacts

  • must connect their call to a sales representative within two seconds after you answer
  • must transmit their telephone number and, if possible, their name, to your caller ID service
  • must tell you right away what seller or charitable organization they represent and that the call is a sales call or a charitable solicitation
  • must disclose all material information about the goods or services they’re offering and the terms of the sale
  • must get your permission to charge you and to use a particular account number

To learn more about the Telemarketing Sales Rule, visit the FTC’s Business Center.

FAQs

What are the rules for the Do Not Call list? ›

Sellers and telemarketers may call a consumer whose number is on the National Do Not Call Registry if the seller on whose behalf the call is made has an established business relationship with the consumer—provided the consumer has not asked to be on the seller's entity-specific do not call list.

What happens when you put your phone on the Do Not Call Registry? ›

Visit DoNotCall.gov or call 1-888-382-1222 to verify the status of, or unsubscribe, your phone number on the registry. Placing your phone number on this national registry will stop telemarketing sales calls. But you might still receive calls from scammers and robocallers. Some telemarketing calls are still permitted.

How long does your number stay on the national Do Not Call list? ›

How long does the Do Not Call Registry last? It is permanent, but this was not always the case. Before the Do Not Call Improvement Act of 2007, numbers only stayed on the Do Not Call Registry for five years. Since February 2008, numbers added to the registry stay on a permanent basis.

What are not covered under Do Not Call Registry? ›

Messages for pure market survey or research; messages that promote charitable or religious causes; personal messages sent by individuals; public messages sent by government agencies; and political messages will not be covered under the DNC provisions.

Can a realtor text someone on the Do Not Call list? ›

You can call or text someone even if their number is on the National Do Not Call Registry if you have prior express written consent.

Should I press 2 to be placed on the do not call list? ›

Pressing “2” may work, but more than likely it does nothing more than end the call; and you'll probably continue receiving calls.

Do texts violate Do Not call Registry? ›

While campaign calls and texts are exempt from the Do Not Call List requirements, the Telephone Consumer Protection Act contains specific rules they must follow.

Why it is a good idea to respect the Do Not call Registry? ›

Not only is the Do Not Call program wildly popular with consumers, but it also helps telemarketers operate more efficiently by screening out consumers who do not want to be contacted. The DNC Registry website is www.donotcall.gov.

How often do telemarketers have to check the Do Not call Registry? ›

How does the National Do Not Call Registry work? Since January 1, 2005, telemarketers and sellers have been required to search the registry at least once every 31 days and drop from their call lists the phone numbers of consumers who are registered.

Does the National Do Not Call Registry actually work? ›

If you are one of more than 200 million people who have registered with the national Do Not Call Registry through the Federal Trade Commission (FTC) , you are protected from legitimate telemarketers calling with information and offers. Unfortunately, scammers and bad actors often ignore the Do Not Call Registry.

How long does it take for the Do Not Call list to work? ›

Callers Within 30 Days After You Register: Unless specifically asked not to do so, a company may call people on the Do Not Call list for up to 31 days after they have submitted applications or inquiries to that company.

How long before do not call list works? ›

The do-not-call rules require callers that are not exempt from the rules to stop telemarketing calls 30 days after you register a number. There is no deadline for registering a number on the national Do-Not-Call list.

What are the three types of do not call lists? ›

  • Do Not Call Lists.
  • National Do Not Call List.
  • State Do Not Call Lists.
Aug 18, 2017

Can you get money from the Do Not Call Registry? ›

Those that do violate the law must pay $500. That amount grows to $1,500 if you're listed on the National Do Not Call Registry.

What are the consequences of the Do Not Call list? ›

What's the penalty for companies that illegally call numbers on the Registry? Companies that illegally call numbers on the National Do Not Call Registry or place an illegal robocall can currently be fined up to $43,792 per call.

Why am I getting cash offers for my house? ›

Homebuyers will sometimes partner with real estate agents to send unsolicited offers to homeowners to try and make an off-market deal. This type of deal is advantageous to homebuyers looking to avoid bidding wars in especially competitive markets.

What's the penalty for violating federal do not call rules? ›

Under the law, consumers may add their names to a Do Not Call List. It's illegal for telemarketers to call those numbers on the list and those found violating this law face fines of $11,000 per call. For example, if you act in July or August, they must stop calling you by the end of September.

How do I stop unsolicited real estate calls? ›

Answer: If you're one of those who received these “we buy your home” calls, don't fall for it. Simply block the phone number that called you and delete any voice messages, if received. If you haven't already, you can also add your phone number on the FCC's National Do Not Call Registry.

Should I press 9 to be removed from call list? ›

So if it ever asks you to press 9 to get off the list. Don't. Pressing 9 will put you on the list,” he said. The key to staying off a list is making the robocalling computer think there's no one at your number — so just don't answer.

What happens if I press 1 on a robocall? ›

Even just pressing a key or answering a question alerts scammers that they've hit on a “live” number, and they'll call it again and again.

Does * 61 block unwanted calls? ›

Block calls from your phone

Receive an unwanted call? Press *61 to add the last call received to your call block list. Press *80 to turn call blocking off. Press *60 to turn call blocking back on.

Why am I getting so many spam calls on my cell phone? ›

The main reason people are getting more spam calls is the sales spammers make through these calls are worth their while. Meanwhile, there's hardly any downside for scammers and spammers: Their identities are easily concealed over a call, and there is a general lack of legislation that would prevent these activities.

Is it true that do not call list registry are telephone numbers that immediately go to voicemail and are never answered? ›

What is the Do-Not-Call list/registry? Telephone numbers that immediately go to voicemail and are never answered. It is a list of phone numbers that companies cannot call unless they have an established business relationship with the owner of the number.

Do phone companies monitor text messages? ›

Your provider or "carrier" keeps records of your cellphone use, including calls and text messages, and even pictures sent from your phone. Almost all cellphone carriers give detailed information about a phone's use in billing statements sent to the owner.

How many times can a sales company call you before it's harassment? ›

Telemarketers don't get a “free call,” before being liable, and there is no obligation that you warn them or give them a notice period to stop calling you before filing suit. For calls to your residential lines that are on the do not call list, a claim under the TCPA arises if you get two calls in a 12 month period.

Can you text people on the Do Not call Registry? ›

If your wireless telephone number is registered on the Do Not Call, a telemarketer is not allowed to send you solicitation by text. Technically, scam text messages are not illegal under the federal Do Not Call guidelines.

Do Not Call Register does it expire? ›

Registrations on the National Do Not Call Registry DO NOT EXPIRE. If you have previously registered your number, there is no need to register again.

How many times can you do a no call no show before getting fired? ›

Employers generally have discretion to determine how many consecutive absences without notice will be considered job abandonment, but the most common threshold is three.

Who enforces the National Do Not Call Registry? ›

The FTC takes aggressive legal action to make sure telemarketers abide by the Do Not Call Registry. To date, the Commission has brought 151 enforcement actions against companies and telemarketers for Do Not Call, robocall, spoofed caller ID, and assisting and facilitating violations.

What are the rules for do not call? ›

If a consumer asks not to be contacted, you must add their name and number to your own internal do not call list within 14 days. You can't call or send faxes to the consumers on your own internal do not call lists.

How do I get telemarketers to stop calling me? ›

You can register your numbers on the national Do Not Call list at no cost by calling 1-888-382-1222 (voice) or 1-866-290-4236 (TTY). You must call from the phone number you wish to register. You can also register at add your personal wireless phone number to the national Do-Not-Call list donotcall.gov.

Will * 77 block robocalls? ›

Anonymous Call Rejection (*77) stops calls from people that use a blocking feature to keep their name or number from being displayed. When Anonymous Call Rejection is turned on, callers will hear a message telling them to hang up, turn off the blocking feature, and call again.

What happens if you dial 622? ›

T-Mobile Scam Block: A default-off tool that prevents T-Mobile customers from receiving scam calls. Activate from your T-Mobile account, in the latest Name ID app, or dial #622# from your T-Mobile phone. Offered to customers at no extra cost.

Are cell phones on the Do Not Call list? ›

Wireless phone subscribers have always been able to add their personal wireless phone numbers to the national Do-Not-Call list, either online, or by calling toll-free - 1-888-382-1222 - from the phone number they wish to register.

Does it cost money to be on the do not call list? ›

Fees on the National Do Not Call Registry are based on the number of area codes that are in your subscription. The first five area codes in a subscription are free. After that, each area code costs $59 up to a maximum of $16,228 for all the area codes in the US.

How often should you check the Do Not Call Registry? ›

Once you add a number to the Do Not Call Registry, you don't need to register it again -- ever. We only remove your number when it's disconnected and reassigned, or if you ask us to remove it.

Does ignoring robocalls make them stop? ›

Contrary to popular wisdom, we found that answering calls makes no difference in the number of robocalls received by a phone number. The weekly volume of robocalls remained constant throughout the study.

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